Update: Live Nation Amends Policy, Issuing Refunds For Events Cancelled Or Rescheduled Due To COVID-19

After much backlash, Live Nation, parent company of Ticketmaster, has amended their refund policy for the many shows either cancelled or postponed due to coronavirus restrictions.

The company now says it will offer a 30 day refund window, beginning May 1st, on not only cancelled shows, but rescheduled ones as well.

Ticket holders should receive an email around May 1st listing their options.

If a show has been rescheduled, you will have your tickets automatically applied to the new date. But you may request a refund within 30 days of the new show being announced. If that happened with a show in March or April, the 30 day clock starts on May 1st as well.

But, Live Nation is offering incentives to take credit towards a future show as opposed to getting a refund.

“If you have tickets to a show at a Live Nation venue that gets cancelled, you can choose to receive a credit for 150% of your purchase (including fees). So if you spent $200 on tickets, you will receive $300 in credit! When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. ”

As for events that have been outright cancelled, refunds are currently being processed.

For more questions, check out the Ticket Relief FAQs, and if you are a current Live Nation or Ticketmaster ticket holder, look for an email starting on May 1st.


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